Amazon Kindle – it’s not the device, it’s Design Thinking that drives it’s success.

When I go online to buy something, 80% of the time I start and end at www.amazon.com. Recently I got a Kindle so that number will probably go even higher…..and Amazon does a superb job of making sure that it does. What makes the Amazon experience so remarkable, is that the component parts of their service come together to create a superior whole.  Amazon exemplifies idea of  “positioning within an...

Design Thinking: 1+1+1=5

Tim Brown of IDEO recently delivered a tremendous presentation at TED on  ”Design Thinking” or System Design and System Thinking.  His ideas focused on design “interactions” versus just individual design “points”. Basically the system is more than the sum of the individual components. The concept really resonates with Rule #5 for successful Social Media: Be Excellent . Let me...